Get 15% OFF and FREE SHIPPING if you select Subscribe and Save at checkout

Shop Now

Your Questions Answered

Find answers to frequently asked questions about our products, shipping, returns, and more. Our FAQ section provides all the information you need to enjoy your Café Nairobi experience to the fullest.

Product-Specific FAQs

Covers coffee types, roasts, grind options and more
1. What types of coffee does Café Nairobi offer?
Café Nairobi offers a diverse selection of roasts, including Light, Medium, Dark, Espresso, Cold Brew, Decaf, French Press, and Custom Roast options. Each roast is crafted to showcase the unique flavors of Kenyan coffee, known for its vibrant acidity and complex profiles. Our offerings are designed to cater to various brewing methods and taste preferences, ensuring there's something for every coffee lover.
2. Can I customize my coffee roast with Café Nairobi Custom Roast?
Yes, Café Nairobi's Custom Roast option allows you to select your preferred roast level, grind type, and flavor profile to create a coffee that perfectly matches your taste. This customization lets you experience Kenyan coffee in a way that’s uniquely suited to your palate, offering the flexibility to explore different roasting styles. Whether you prefer a light roast for its floral notes or a dark roast for bold richness, our Custom Roast is tailored to meet your specific desires.
3. What grind sizes are available for Café Nairobi coffee?
Café Nairobi provides various grind sizes, including whole bean, coarse, medium, and fine grinds, to suit different brewing methods like French Press, pour-over, and espresso. By offering these options, we ensure that every customer can enjoy our coffee at its best, regardless of their brewing setup. Whole bean coffee is ideal for those who prefer grinding at home, while our pre-ground options cater to convenience without sacrificing quality.
4. Does Café Nairobi sell decaf coffee?
Yes, we offer a decaf coffee option that retains the full-bodied, vibrant flavors of Kenyan beans, allowing you to enjoy all the taste without the caffeine. Our decaf is carefully decaffeinated using a water process to preserve the essential oils and unique flavor notes characteristic of Kenyan coffee. This makes it a perfect choice for those who want the rich coffee experience without the stimulating effects of caffeine.
5. What are the flavor notes in Café Nairobi's Light Roast?
Our Light Roast is crafted to bring out bright floral and citrus notes, resulting in a refreshing and crisp cup with a delicate complexity. This roast is ideal for coffee enthusiasts who appreciate a lighter body with a lively acidity and a subtle, clean finish. The natural flavors of Kenyan coffee shine in this roast, highlighting its unique regional characteristics.
6. How is the Café Nairobi Medium Roast different from the Light Roast?
The Medium Roast balances fruity undertones with smooth chocolate and caramel notes, offering a fuller body and a more rounded flavor profile than the Light Roast. It provides a harmonious blend of brightness and depth, making it a versatile choice suitable for various brewing methods. The Medium Roast is ideal for those who enjoy a balanced cup with both acidity and rich undertones.
7. What can I expect from the flavor profile of the Dark Roast?
Café Nairobi’s Dark Roast features bold and intense flavors, with rich notes of dark chocolate and caramel that create a deeply satisfying cup. This roast brings out a heavier body and slightly reduced acidity, making it a great choice for those who love a robust, full-flavored coffee. The deep, smoky undertones in this roast also make it ideal for pairing with milk or enjoying on its own for an indulgent experience.
8. Does Café Nairobi offer an espresso-specific roast?
Yes, our Espresso Roast is specifically crafted for espresso machines, delivering a full-bodied, smooth profile with hints of dark chocolate and caramel. This roast is developed to create a balanced extraction under high pressure, producing a rich crema and a concentrated flavor. Our Espresso Roast is perfect for those who enjoy a strong, intense cup with the complexity and depth needed for espresso drinks.
9. What is Café Nairobi's Cold Brew Roast designed for?
The Cold Brew Roast is formulated to produce a smooth, low-acid coffee that’s perfect for cold brewing, with flavor notes of cocoa and subtle fruit. This roast is designed to bring out a mellow, refreshing taste when steeped in cold water, ideal for warm days or iced coffee lovers. Cold brew coffee often enhances the natural sweetness of the beans, and our Cold Brew Roast highlights this quality beautifully.
10. Can I order Café Nairobi coffee in whole bean form?
Yes, we offer our coffee in whole bean form, which is recommended for those who want the freshest flavor by grinding just before brewing. Grinding at home allows you to tailor the grind size to your preferred brewing method, ensuring the best extraction and preserving the coffee’s aromas. Whole beans also stay fresh longer, making this option ideal for those who prioritize quality and freshness.
11. How fresh is the coffee when it arrives?
Café Nairobi coffee is freshly roasted and shipped promptly to ensure it reaches you at its peak freshness. Our roasting process is timed closely to your order, so your coffee arrives with optimal flavor and aroma intact. We take great care in packaging our beans to lock in freshness, so you can enjoy a vibrant, flavorful cup from the first brew to the last.
12. Are Café Nairobi coffees available in bulk for businesses?
Yes, we offer bulk and wholesale options that are perfect for businesses such as cafés, restaurants, and offices looking to serve high-quality Kenyan coffee. Our bulk options provide competitive pricing for larger quantities, making it easier to provide customers or employees with premium coffee. We can work with businesses to find the best roast profiles that suit their needs, creating a memorable coffee experience.
13. What is the Café Nairobi French Press Roast, and how does it differ from other roasts?
Our French Press Roast is a medium-dark roast specifically crafted for immersion brewing, resulting in a rich, full-bodied flavor with a smooth finish. This roast is ideal for French Press brewing, as it produces a coffee that is robust and aromatic without excessive bitterness. The French Press Roast is balanced to allow the natural oils to remain in the brew, providing a luxurious mouthfeel and depth of flavor.
14. Does Café Nairobi offer single-origin coffee?
Yes, all of our coffee is single-origin, sourced exclusively from Kenya to highlight the distinctive flavors of this region. Single-origin coffee showcases the unique terroir of its origin, offering a taste profile that is complex and vibrant. By focusing on Kenyan beans, we celebrate the heritage and quality of Kenyan coffee, which is highly regarded worldwide for its quality and unique flavor characteristics.
15. What is special about Kenyan coffee compared to other regions?
Kenyan coffee is celebrated for its bright acidity, complex flavors, and full body, often featuring fruity, floral, and wine-like notes. The high altitudes, volcanic soil, and ideal climate in Kenya create conditions that enhance the coffee’s unique qualities. Kenyan coffee has a distinct balance of sweetness, acidity, and body, making it a favorite among coffee enthusiasts and a standout in the world of specialty coffee.

Coffee Club & Membership

Details benefits, subscription management and exclusive perks
1. What are the benefits of joining the Café Nairobi Coffee Club?
Members of the Café Nairobi Coffee Club enjoy a variety of perks, including free shipping on all orders, exclusive discounts on select products, and early access to new roasts and limited-edition releases. Additionally, Coffee Club members receive personalized recommendations based on their taste preferences, ensuring they discover coffees they’ll love. Membership also includes invitations to special events and first access to seasonal blends, enhancing the coffee experience for our loyal customers.
2. Do Coffee Club members get access to exclusive roasts?
Yes, Café Nairobi Coffee Club members have early access to exclusive and limited-edition roasts that are not available to the general public. These small-batch and specialty roasts are crafted to offer unique flavor profiles, often using rare beans or experimental roasting techniques. This allows members to explore unique coffees that showcase the diversity and richness of Kenyan beans, providing an exclusive experience for coffee enthusiasts.
3. How do I sign up for the Coffee Club membership?
Signing up for the Café Nairobi Coffee Club is simple and can be done directly on our website. Just fill out a brief membership form, select your preferred subscription plan, and enjoy immediate access to all membership benefits. The process takes only a few minutes, and once registered, members can start exploring their personalized coffee journey with Café Nairobi.
4. Is there a discount for recurring orders through the Coffee Club?
Yes, Coffee Club members receive a discount on all recurring orders, making it easier and more affordable to enjoy fresh coffee regularly. The recurring order discount is applied automatically, allowing members to save on every delivery while ensuring they never run out of their favorite coffee. This benefit is perfect for those who enjoy a steady supply of fresh, high-quality Kenyan coffee.
5. What are the personalized recommendations based on my membership?
As a Coffee Club member, you’ll receive tailored coffee suggestions based on your taste preferences, previous purchases, and brewing methods. Our system analyzes your coffee choices to recommend new and seasonal options that align with your flavor profile, helping you discover new favorites. Personalized recommendations are a great way to expand your palate and explore the diverse flavors of Kenyan coffee.
6. Do members receive birthday gifts or special perks?
Yes! Café Nairobi Coffee Club members receive a special birthday package, which includes free bags of coffee and other exclusive goodies to celebrate their special day. Birthday gifts are our way of showing appreciation to our members and ensuring they feel valued. This thoughtful gesture adds a personal touch to the membership experience and allows members to enjoy a celebratory coffee on us.
7. Are there monthly coffee tasting events for Coffee Club members?
Yes, Coffee Club members are invited to monthly tasting events, available both virtually and in-person. These events are led by our coffee experts and allow members to sample different roasts, learn about the origins of each coffee, and gain insights into the art of coffee tasting. Tasting events are a great opportunity for members to connect with other coffee enthusiasts and deepen their knowledge of Kenyan coffee.
8. Can I adjust my subscription order once I join the Coffee Club?
Absolutely! Members have the flexibility to modify their subscription orders by adjusting the type, quantity, or frequency of coffee deliveries. Whether you want to try a new roast or increase your order for a special occasion, our subscription service is designed to adapt to your changing needs. This flexibility ensures that you always receive the coffee you want, when you want it.
9. What is included in the monthly Coffee Club subscription box?
Each month, Coffee Club members receive a curated subscription box featuring a selection of our finest coffees that they selected for their subscription. The box may include limited-edition roasts, member-exclusive blends, and special items tailored to the season or theme of the month. Occasionally, we add brewing tips, tasting notes, and other surprises to enhance the coffee experience, making each box a delightful discovery.
10. Is there a loyalty points program for Café Nairobi members?
Yes, Coffee Club members earn loyalty points with every purchase, which can be redeemed for discounts, rewards, and exclusive items. Our points program is designed to reward loyal customers, allowing them to save on future orders or try new products at a discount. Points can be accumulated over time, adding an extra layer of value to the membership.
11. Are there limited-edition coffees for members only?
Yes, Café Nairobi occasionally releases small-batch roasts and experimental blends exclusively for Coffee Club members. These limited-edition coffees are created to highlight unique beans or innovative roasting techniques and are not available to non-members. Access to these exclusive coffees allows members to experience rare and unique flavors, adding excitement and exclusivity to their coffee journey.
12. Do members receive any exclusive content on the website?
Yes, Coffee Club members gain access to a wealth of exclusive content, including tutorials, brewing guides, behind-the-scenes stories, and insights into our sourcing and roasting processes. This content is designed to enrich the coffee experience by offering knowledge and tips from our experts, helping members become more informed and engaged coffee drinkers.
13. What exclusive discounts are offered to Coffee Club members?
Members of the Café Nairobi Coffee Club enjoy up to 15% off on selected products, seasonal promotions, and special events throughout the year. These discounts are available only to club members, making it more affordable to explore our range of premium coffees and merchandise. Membership-exclusive sales and promotions offer additional value, allowing members to enjoy our products at a reduced price.
14. Can I cancel my Coffee Club membership anytime?
Yes, our Coffee Club membership is flexible, and members are free to cancel at any time without any penalties or hidden fees. We understand that preferences and circumstances change, so we’ve made it easy for members to manage their subscription as needed. Our goal is to offer a hassle-free experience that prioritizes customer satisfaction.
15. Do Coffee Club members have access to coffee brewing workshops?
Yes, Coffee Club members are invited to register for in-depth brewing workshops and training sessions led by our coffee experts. These workshops cover a variety of brewing methods, coffee extraction techniques, and flavor profiling, providing members with hands-on experience and practical knowledge. Workshops are a great way to enhance your brewing skills and make the most of Café Nairobi’s exceptional coffee.

Brewing and Storage FAQs

Covers brewing tips, grind size, storage recommendations and freshness
1. What grind type is best for each coffee brewing method?
Each brewing method requires a specific grind size to optimize flavor extraction. For example, a coarse grind is ideal for French Press brewing, as it allows for longer steeping without over-extraction. A medium grind works well for drip coffee makers, while a fine grind is best suited for espresso machines to ensure the right pressure and extraction. Using the correct grind size for your preferred brewing method helps balance flavor, aroma, and strength, creating the best coffee experience possible.
2. How should I store Café Nairobi coffee to keep it fresh?
To maintain optimal freshness, store your Café Nairobi coffee in an airtight, opaque container in a cool, dry place, away from light and moisture. Exposure to air, light, and humidity can cause coffee to degrade quickly, diminishing its flavor and aroma. We recommend avoiding the refrigerator, as moisture can compromise the beans, and instead choosing a pantry or cupboard. Proper storage preserves the natural oils and flavors, allowing you to enjoy a fresh, aromatic cup every time.
3. Is it better to grind coffee beans just before brewing?
Yes, grinding your coffee beans just before brewing is highly recommended, as it helps preserve the natural oils and rich aromas that contribute to a flavorful cup. Once coffee is ground, it begins to lose its freshness quickly due to exposure to air. By grinding right before brewing, you capture the full range of flavors that make Café Nairobi coffee exceptional, ensuring a vibrant, aromatic cup that reflects the bean’s unique profile.
4. Can Café Nairobi coffee be used for cold brewing?
Absolutely! Café Nairobi offers a Cold Brew Roast specifically designed to deliver a smooth, low-acid cold brew experience. This roast is crafted to highlight the natural sweetness and subtle flavors of Kenyan coffee, which are enhanced by the cold brewing process. Cold brew coffee is steeped in cold water for 12-24 hours, resulting in a less acidic, smoother drink that’s refreshing and perfect for warm days or iced coffee lovers.
5. How do I make the perfect French Press coffee with Café Nairobi beans?
To make the perfect French Press coffee, start with a coarse grind, which is essential to prevent over-extraction and bitterness. Use water heated to 195-205°F, then steep your Café Nairobi coffee for 4 minutes before pressing. This method produces a full-bodied, flavorful cup that retains the coffee's natural oils, creating a rich and aromatic experience. A French Press brings out the unique flavors of Kenyan coffee, making it ideal for those who enjoy a bold, immersive brew.
6. Does Café Nairobi recommend a specific water temperature for brewing?
Yes, we recommend using water between 195°F and 205°F for optimal flavor extraction. This temperature range allows the coffee grounds to release their full flavor without burning or under-extracting, which can lead to a bitter or sour taste. Investing in a temperature-controlled kettle or using a thermometer can help you achieve the perfect brewing temperature, ensuring a balanced and delicious cup every time.
7. What is the best grind size for an espresso machine?
A fine grind is ideal for espresso, as it allows water to pass through the grounds at the right pressure, extracting intense flavors in a short brewing time. Espresso requires a finely ground coffee to create a rich crema on top and a concentrated, full-bodied shot. Too coarse a grind will result in a weak extraction, while too fine a grind can cause over-extraction and bitterness, so finding the right balance is essential for the best espresso experience.
8. How does the grind size affect the taste of my coffee?
The grind size significantly impacts flavor extraction. Finer grinds allow more surface area for extraction, resulting in a stronger, more intense flavor, ideal for espresso and Turkish coffee. Coarser grinds slow the extraction process, producing a milder, smoother cup, suitable for French Press and cold brew. Choosing the correct grind size for your brewing method ensures a well-balanced coffee, enhancing both taste and aroma.
9. Is there a recommended ratio of coffee to water?
Yes, we recommend a coffee-to-water ratio of 1:15 to 1:17 for a balanced cup, depending on your taste preference. This means using about one gram of coffee for every 15-17 grams of water. For a standard 8-ounce cup, start with about 2 tablespoons of coffee. Adjusting this ratio allows you to control the strength and flavor of your coffee, helping you achieve the perfect balance for your palate.
10. Should I use filtered water for the best coffee taste?
Yes, filtered water enhances coffee flavor by removing impurities and minerals that can alter taste. Unfiltered tap water may contain chlorine or minerals that impact the coffee’s natural flavor profile. Using filtered water ensures a pure, clean extraction, allowing you to fully experience the distinct flavors of Café Nairobi coffee. Water quality is a crucial factor in brewing, so investing in a water filter can make a noticeable difference.
11. What’s the difference between using whole bean and pre-ground coffee?
Whole bean coffee retains its freshness and flavor longer than pre-ground coffee, as grinding exposes the beans to air, causing them to lose aroma and taste more quickly. Grinding whole beans just before brewing allows you to capture the full spectrum of flavors, resulting in a richer and more aromatic cup. Pre-ground coffee, while convenient, may lose some of the subtle flavor notes, so whole bean coffee is recommended for the best experience.
12. How long does Café Nairobi coffee stay fresh?
When stored properly, Café Nairobi coffee stays fresh for up to 4 weeks after roasting, though it’s best enjoyed within 2 weeks for peak flavor. Storing it in an airtight container away from light and moisture helps maintain its quality. For the freshest experience, buy in small batches and use it within the recommended time frame, as coffee is most flavorful shortly after roasting.
13. Can I freeze coffee to preserve freshness?
Freezing coffee is an option for preserving freshness, but it's best reserved for unopened bags or beans you won't use immediately. When freezing, place coffee in an airtight container to prevent moisture exposure. Thaw only what you need, as repeated freezing and thawing can impact flavor and aroma. For the best experience, consume coffee within 4 weeks of opening, as fresh beans yield the most vibrant cup.
Why does grind size vary between coffee brewing methods?
Different brewing methods require varying grind sizes due to differences in extraction times and brewing styles. For example, immersion methods like French Press need a coarse grind to avoid over-extraction, while espresso uses a fine grind for a quick extraction under high pressure. The right grind size ensures balanced extraction, allowing each brewing method to highlight the unique flavors of Café Nairobi coffee.
15. Is there a guide for making coffee with different brewing techniques?
Yes, Café Nairobi offers a comprehensive brewing guide on our website, covering techniques for French Press, espresso, pour-over, and more. Our guide provides step-by-step instructions, recommended grind sizes, coffee-to-water ratios, and tips for optimizing each brewing method. This resource is designed to help you explore different ways to enjoy our coffee and discover the brewing method that best suits your taste.

Café Nairobi Operations & Brand - FAQs

Explains sourcing, brand values and impact on Kenyan communities
1. Where is Café Nairobi coffee sourced from?
Café Nairobi coffee is sourced exclusively from high-altitude farms in Kenya, primarily located in the renowned coffee-growing regions near Mount Kenya. These farms benefit from rich volcanic soil, abundant rainfall, and consistent sunlight, enhancing the beans' complexity and unique flavor profiles.
2. How does Café Nairobi ensure sustainable coffee sourcing?
Café Nairobi is committed to ethical and sustainable sourcing by partnering with local farmers who practice environmentally friendly farming methods. We support water-saving techniques, soil preservation, and natural pest management to minimize environmental impact.
3. Does Café Nairobi practice fair trade with its farmers?
Yes, our direct trade model is built on fair trade principles, ensuring that farmers receive fair compensation for their work, empowering them economically, and fostering long-term partnerships.
4. Who are the farmers that grow Café Nairobi’s coffee?
Café Nairobi’s coffee is cultivated by skilled farmers in the Mount Kenya region, who use sustainable and traditional methods honed over generations, ensuring quality and dedication in each bean.
5. Why is Café Nairobi named after Nairobi, Kenya?
Nairobi symbolizes the energy and resilience of our brand, honoring Kenya’s rich cultural and agricultural heritage, deeply intertwined with coffee traditions.
6. What makes Café Nairobi unique compared to other coffee brands?
Café Nairobi stands out by offering 100% Kenyan coffee, emphasizing quality, sustainability, and community empowerment while connecting customers to the origins and people behind each bean.
7. Does Café Nairobi support community development in Kenya?
Yes, we dedicate a portion of our proceeds to support community development initiatives, including education, healthcare, and infrastructure projects that enhance quality of life.
8. How does Café Nairobi's direct trade model benefit Kenyan farmers?
By ensuring farmers receive fair wages and supporting them through stable partnerships, our direct trade model empowers farmers economically and fosters mutual respect.
9. What steps does Café Nairobi take to reduce its environmental footprint?
We are committed to sustainability by using eco-friendly packaging, supporting sustainable farming practices, and collaborating with conservation organizations to minimize our environmental impact.
10. Does Café Nairobi use organic coffee beans?
While not all of our beans are certified organic, they are naturally grown without harmful pesticides, using environmentally friendly methods that align with organic practices.
11. What regions in Kenya supply Café Nairobi’s coffee beans?
Our coffee beans are sourced from regions near Mount Kenya, including Nyeri, Kirinyaga, and Embu counties, celebrated for their fertile volcanic soil and ideal growing conditions.
12. How does the volcanic soil in Kenya affect the coffee’s flavor?
The volcanic soil is rich in minerals, enhancing the coffee's flavor by adding depth and complexity, contributing to its bright acidity and well-rounded body.
13. Is Café Nairobi involved in any social or environmental initiatives?
Yes, we actively participate in initiatives aimed at uplifting communities and protecting the environment, supporting education, healthcare, and sustainable farming training.
14. Can I find Café Nairobi coffee in retail stores?
Currently, Café Nairobi coffee is available through our online store, with plans to expand into select retail stores for broader accessibility.
15. What types of packaging does Café Nairobi use?
We use eco-friendly packaging made from recyclable materials with resealable closures to maintain flavor and aroma, continuously exploring sustainable options.

Ordering, Shipping, and Returns

Guides customers on placing orders, tracking shipments and returns
1. How do I place an order on the Café Nairobi website?
Ordering from Café Nairobi is simple and convenient. Just visit our website, browse our range of premium coffees, select the products you’d like to purchase, and add them to your cart. After finalizing your selection, proceed to checkout, where you can enter your shipping details and payment information to complete the purchase. We’ll handle the rest, ensuring your order is processed promptly and shipped to your doorstep with care.
2. Does Café Nairobi offer international shipping?
Yes, Café Nairobi proudly ships internationally, allowing customers around the world to enjoy our premium Kenyan coffee. Shipping fees and delivery times vary based on the destination country, and any applicable customs fees or import duties are the responsibility of the buyer. During checkout, you’ll see the shipping options available for your location, helping you select the best method to get our coffee delivered to you quickly and efficiently.
3. Is shipping free for all orders?
We offer free shipping on select orders within the USA, including all orders over $50, and on every order for Coffee Club members. Free shipping is a way for us to give back to our loyal customers, helping you enjoy our coffee with even more value. For smaller orders or international shipments, shipping costs are calculated at checkout based on your location and the chosen delivery method.
4. What is the estimated delivery time for Café Nairobi coffee?
Within the USA, delivery typically takes 3-5 business days from the time your order ships, depending on your location. For international orders, delivery times vary based on the destination and the chosen shipping method but generally range from 7-14 business days. We work with reliable shipping partners to ensure timely and secure delivery, and you’ll receive tracking information to monitor your package’s journey.
5. How can I track my order after purchasing?
Once your order is shipped, you’ll receive an email with a tracking link that allows you to follow your package’s progress in real-time. This link will provide updates on your shipment’s status, estimated delivery date, and any potential delays. For easy access, you can also log in to your account on our website and view your order history and tracking details directly from your account dashboard.
6. What happens if my coffee arrives damaged?
At Café Nairobi, we take great care to package our products securely, but if your coffee arrives damaged, please contact us immediately. Send us photos of the damaged product along with your order details, and we will arrange a replacement or refund at no extra cost. Customer satisfaction is our priority, and we’re committed to ensuring you receive your coffee in perfect condition, ready to enjoy.
7. Does Café Nairobi offer refunds if I am not satisfied?
Yes, we stand by the quality of our coffee with a satisfaction guarantee. If you’re not completely satisfied with your purchase, please contact our customer service team within 30 days of receiving your order, and we’ll be happy to offer a replacement or refund. Our goal is to ensure that every cup of Café Nairobi coffee exceeds your expectations, and we’re here to make it right if something isn’t up to standard.
8. Can I change my shipping address after placing an order?
Yes, if your order has not yet shipped, you can update your shipping address by contacting our support team as soon as possible. We recommend reaching out promptly to ensure your order is redirected to the correct address. Our team will do their best to accommodate changes, and you’ll receive a confirmation once your address has been updated in our system.
9. What should I do if my order is delayed?
If your order is delayed, we recommend first checking the tracking information provided in your shipment confirmation email. If there is a significant delay or no updates, please reach out to our customer support team for assistance. Delays can occasionally occur due to factors beyond our control, such as weather or customs processing, but we’re here to help and will work with our shipping partners to resolve any issues quickly.
10. Is there a minimum order amount for free shipping?
Yes, within the USA, orders over $50 qualify for free standard shipping. Additionally, all Coffee Club members enjoy free shipping on every order, regardless of size. This allows you to explore a variety of Café Nairobi products without worrying about extra shipping costs and ensures you can enjoy the convenience of home delivery at a great value.
11. Can I reorder a previous purchase easily on the website?
Yes, reordering your favorite Café Nairobi coffee is easy for registered users. Simply log in to your account on our website, navigate to your order history, and select the previous order you’d like to repurchase. With just a few clicks, you can reorder the items from your last purchase, making it convenient to enjoy your preferred coffees without searching through the site.
12. Are there options for expedited shipping?
Yes, expedited shipping options are available at checkout for customers who need their coffee quickly. Expedited shipping offers a faster delivery time, perfect for last-minute orders or when you’re running low on your favorite coffee. Costs for expedited shipping vary based on your location and the shipping method chosen, and we ensure these orders are processed promptly to meet your timeline.
13. Does Café Nairobi offer gift-wrapping services?
Yes, we offer a gift-wrapping option that adds a special touch to your order, making it perfect for holidays, birthdays, or other special occasions. Our gift wrapping includes elegant packaging and an option to add a personalized message for the recipient, enhancing the unboxing experience. This service is a great way to share Café Nairobi coffee with friends, family, or colleagues, presenting our products in a thoughtful and beautiful package.
14. What is Café Nairobi’s return policy on coffee products?
Our return policy allows unopened coffee products to be returned within 30 days of purchase for a refund or exchange. We understand that preferences vary, and if you’re unsatisfied with an unopened item, simply contact our customer service team to initiate the return process. For opened items, please reach out to discuss potential options, as we want to ensure that every Café Nairobi experience is enjoyable and satisfactory.
15. Can I make changes to my order before it ships?
Yes, if your order has not yet shipped, you can request changes by contacting our support team. Whether you want to adjust the quantity, switch products, or update your shipping details, our team is here to help. We strive to accommodate order changes when possible to ensure that you receive exactly what you need, making the Café Nairobi experience flexible and customer-centered.

Customization and Personalization - FAQs

Explores options for custom roasting, bag designs and personalized orders
1. How does Café Nairobi Custom Roast work?
Café Nairobi’s Custom Roast service allows you to specify your ideal roast level, grind type, and flavor profile, creating a coffee that’s truly tailored to your taste. Our expert roasters work closely with your preferences to bring out the unique characteristics you desire in each cup. This customization ensures a personalized coffee experience, allowing you to enjoy Kenyan coffee exactly how you like it, whether you prefer a light and floral profile or a bold and intense flavor.
2. Can I select the exact roast level for my Custom Roast?
Yes, you can select any roast level, from light to very dark, depending on your personal preference. Each roast level brings out different qualities in the coffee; for example, a light roast preserves more acidity and fruity notes, while a dark roast emphasizes richness and body. By choosing the precise roast level, you have control over the coffee’s flavor profile, allowing you to enjoy a coffee that perfectly matches your palate.
3. What roast levels are available for customization?
Café Nairobi offers a wide range of roast levels, including Blonde, Half-City, City, Full City, Vienna, French, Italian, and Spanish roasts. Each level highlights unique aspects of Kenyan coffee, from bright acidity in lighter roasts to intense, smoky flavors in darker ones. This variety enables you to explore and experiment with different profiles, making it easy to discover your favorite roast that accentuates the best of Café Nairobi’s premium beans.
4. Can I personalize my coffee bag design with a message or logo?
Yes, Café Nairobi offers coffee bag personalization options, particularly for bulk orders or special occasions. You can add a custom message, logo, or design to the packaging, making it ideal for corporate gifts, events, or personal gifting. Our personalized bags not only showcase your unique touch but also create a memorable, premium presentation that reflects your brand or personal style.
5. What grind sizes are available for the Custom Roast?
We offer several grind sizes for Custom Roast orders, including coarse, medium, medium-fine, fine, and extra-fine. Each grind size is tailored to specific brewing methods, such as coarse for French Press, medium for drip coffee, and fine for espresso. Choosing the correct grind size for your brewing method enhances flavor extraction and aroma, giving you the best possible experience with every cup of Café Nairobi coffee.
6. How long does it take for a Custom Roast order to be prepared?
Custom Roast orders are prepared with special attention to detail, and our team typically processes and ships them within 3-4 business days. The roasting process is done on demand to ensure freshness, and we package the coffee carefully to preserve its flavor during shipping. Our goal is to deliver a freshly roasted, custom-tailored coffee experience to your door in the shortest time possible.
7. Can I specify flavor notes in my Custom Roast?
Absolutely. With our Custom Roast service, you can request specific flavor notes such as citrus, chocolate, floral, or nutty, allowing our roasters to emphasize these characteristics in your coffee. By tailoring the roast profile to highlight these flavors, we can create a coffee that aligns closely with your taste preferences. This option is perfect for those who seek a unique, curated coffee experience that reflects their favorite flavor profiles.
8. Are there minimum order requirements for Custom Roast?
Yes, due to the tailored nature of our Custom Roast, there is a minimum order requirement of 5 pounds. This minimum allows us to dedicate the time and resources necessary to provide a high-quality, personalized roasting experience. It’s an excellent choice for individuals or businesses who want to enjoy a custom coffee in larger quantities, whether for personal enjoyment, gifting, or serving to customers.
9. Can I choose different grind types within a single Custom Roast order?
Yes, we can accommodate multiple grind types within a single Custom Roast order, allowing you to enjoy your custom coffee across various brewing methods. Whether you want a coarse grind for a French Press at home and a fine grind for the office espresso machine, we’re happy to prepare different grind sizes to suit your needs. This flexibility ensures that your coffee experience remains versatile and consistent, regardless of the brewing style.
10. Is there an option for a custom blend if I like more than one roast level?
Yes, Café Nairobi offers the option to blend different roast levels to create a unique flavor profile. By combining roast levels, you can achieve a balance of brightness, body, and complexity that reflects multiple flavor notes. Custom blends are ideal for coffee enthusiasts who enjoy a layered, multidimensional profile and want to create a truly one-of-a-kind coffee experience.
11. What is the cost difference for a Custom Roast order?
Custom Roast coffee is priced slightly higher than our standard options due to the additional care and customization involved in the roasting process. Each custom order is crafted specifically to match your preferences, which requires specialized attention from our roasting team. This small price difference ensures you receive a high-quality, personalized coffee that’s unique to your tastes, making it well worth the investment for a bespoke coffee experience.
12. Can I add a personal gift message with my Custom Roast order?
Yes, we offer the option to include a personalized gift message with your Custom Roast order, making it an ideal choice for gifts. Whether celebrating a special occasion or sharing your love of Café Nairobi coffee with friends and family, the addition of a personal note enhances the gifting experience. This thoughtful touch makes your custom coffee gift even more memorable and unique.
13. How do I request a specific aroma profile in my Custom Roast?
When placing your order, you can specify your preferred aroma profile—such as nutty, floral, or fruity—in the special instructions section. Our roasters will take these preferences into account when crafting your coffee to highlight the aromas you enjoy most. This added customization allows you to immerse yourself in a coffee experience that begins with the enticing scent of your ideal aroma profile.
14. Can Café Nairobi create a coffee blend for specific dietary needs?
Yes, we can create custom coffee blends to suit specific dietary needs, including low-acid blends for those with sensitive stomachs. Our team is experienced in crafting coffee profiles that balance flavor with health considerations, ensuring that every customer can enjoy Café Nairobi coffee comfortably. Just let us know your dietary preferences, and we’ll work to provide a blend that meets your needs without compromising on taste.
15. Is it possible to get exclusive access to future custom options through Café Nairobi's Coffee Club?
Yes, Café Nairobi Coffee Club members enjoy exclusive access to limited-edition custom options, including early access to new roast profiles and unique blends. As a member, you’ll be the first to try our latest offerings, allowing you to explore new flavor profiles and personalize your coffee experience even further. This benefit is perfect for coffee enthusiasts who value variety and enjoy experimenting with new, exclusive coffee options.

Café Nairobi Wholesale and Business Inquiries

Provides information for wholesale partners, private labels and dropshipping
1. Does Café Nairobi offer wholesale coffee options for businesses?
Yes, Café Nairobi provides flexible wholesale options tailored to meet the needs of cafés, restaurants, retail shops, and other businesses interested in serving or selling premium Kenyan coffee. Our wholesale program is designed to offer high-quality coffee at competitive rates, with various roast and grind options to suit any business model. By partnering with us, you’ll bring a distinguished coffee experience to your customers, showcasing the rich flavors of Kenya.
2. How can I become a Café Nairobi wholesale partner?
Becoming a Café Nairobi wholesale partner is straightforward. Simply contact our wholesale team through our website to initiate a conversation about partnership opportunities. Our team will discuss your business needs, recommend suitable products, and help you set up a wholesale account. We’re committed to building mutually beneficial relationships, and our team is here to support you every step of the way.
3. Are there bulk discounts available for high-volume orders?
Yes, Café Nairobi offers tiered bulk discounts based on the volume of your order and your level of partnership. These discounts allow businesses to achieve better pricing on large orders, making it cost-effective to serve premium coffee at scale. We structure our discounts to ensure that as your order volume increases, you gain greater savings, enabling you to deliver a top-tier coffee experience while managing costs.
4. What is included in the Café Nairobi wholesale package?
Our wholesale package includes a variety of our most popular roasts, along with support materials like brew guides, tasting notes, and promotional items to help you introduce Café Nairobi coffee to your customers. Special wholesale pricing and flexible order options are also included, allowing you to build a coffee program that aligns with your business vision. We aim to make wholesale purchasing as seamless as possible, providing everything you need to succeed.
5. Does Café Nairobi provide marketing support for wholesale partners?
Yes, Café Nairobi offers co-marketing opportunities and provides marketing materials to help you promote our coffee at your location. This includes branded materials, signage, and product information to engage your customers and educate them about the unique qualities of Kenyan coffee. We also collaborate on marketing campaigns and events, helping to enhance your brand while driving interest in Café Nairobi’s premium coffee.
6. Are there private label options available for business clients?
Yes, Café Nairobi offers private label services, allowing you to brand our premium coffee under your own label. This option is ideal for businesses looking to create a unique coffee line, as it combines our quality beans with your custom branding. Private labeling allows you to maintain control over your brand identity while offering a high-quality product that meets Café Nairobi’s standards of excellence.
7. What are the requirements for setting up a private label account?
To set up a private label account with Café Nairobi, a minimum order quantity and setup fee are required to cover initial design and customization. Additionally, all label designs need to be approved to ensure they align with our brand standards. Our team will guide you through the process, providing assistance with label design, packaging, and branding to create a custom coffee product that reflects your vision.
8. Does Café Nairobi offer dropshipping services for online retailers?
Yes, we offer dropshipping services, enabling online retailers to sell Café Nairobi coffee without managing inventory or logistics. Through our dropshipping program, we handle order fulfillment, packaging, and shipping directly to your customers. This service allows you to focus on sales and customer engagement, while we ensure that each order is processed and delivered promptly, representing your business with professionalism.
9. What support does Café Nairobi offer for new wholesale partners?
Café Nairobi provides a comprehensive support package for new wholesale partners, including training materials, marketing assistance, and sales guidance to help you succeed. Our team offers resources to educate your staff about the unique qualities of our coffee, as well as strategies for introducing our products to your customers. We’re dedicated to supporting our partners as they build a successful coffee program with Café Nairobi.
10. Is there a minimum order requirement for wholesale accounts?
Yes, our wholesale accounts are subject to a minimum order quantity, which varies based on the wholesale tier and pricing structure. This minimum ensures we can offer competitive pricing and consistent supply for all wholesale partners. Our team can discuss specific order requirements based on your business needs, ensuring that our partnership aligns with your purchasing capabilities and demand.
11. Can Café Nairobi create custom blends exclusively for wholesale clients?
Yes, we offer custom blends specifically tailored to meet the unique needs of our wholesale clients. Our roasting team works with you to develop a signature blend that complements your brand’s identity or menu offerings. Custom blends allow you to provide a distinct coffee experience for your customers, differentiating your business with a coffee profile that reflects your taste and style.
12. Does Café Nairobi supply equipment or accessories for wholesale partners?
Yes, we can supply brewing equipment and coffee accessories to wholesale partners at discounted rates, helping you establish a complete coffee program. From espresso machines and grinders to brewing accessories, we offer a selection of quality equipment that aligns with our commitment to excellence. Providing equipment support ensures your staff has the tools they need to brew and serve Café Nairobi coffee perfectly.
13. Can Café Nairobi help with barista training for our business staff?
Yes, Café Nairobi offers barista training to help your staff learn the skills needed to serve our coffee expertly. Our training covers topics such as proper brewing techniques, espresso extraction, milk frothing, and customer engagement to create a memorable coffee experience. Barista training is invaluable for businesses aiming to elevate their coffee program, as it ensures consistency, quality, and customer satisfaction.
14. What pricing options are available for long-term wholesale agreements?
Café Nairobi provides tiered pricing for long-term wholesale agreements, offering additional discounts based on the length of the partnership and the volume of orders. These long-term pricing options are designed to reward loyal partners with lower costs, helping them grow their business with a consistent, premium coffee supply. We work closely with partners to develop pricing structures that meet their budget and business goals.
15. Does Café Nairobi offer exclusive blends for cafés or restaurant menus?
Yes, we specialize in creating exclusive blends tailored to cafés or restaurants, crafted to complement your menu and enhance the customer experience. Our team collaborates with you to develop a unique blend that pairs well with your culinary offerings, creating a one-of-a-kind coffee that leaves a lasting impression. Exclusive blends add value to your menu, giving patrons a unique reason to choose your establishment for their coffee experience.

Coffee Brewing Tips and Educational Content

Covers coffee flavor profiles, health benefits and tasting notes
1. What are the health benefits of drinking coffee?
Coffee offers a range of health benefits, including increased energy levels and improved mental focus due to its natural caffeine content. In addition, coffee is rich in antioxidants, which help combat inflammation and support overall health by reducing oxidative stress. Studies have shown that moderate coffee consumption may also reduce the risk of certain diseases, such as Parkinson’s, Alzheimer’s, and Type 2 diabetes, making it a delightful addition to a balanced lifestyle.
2. How does Café Nairobi coffee compare to other African coffees?
Kenyan coffee, like Café Nairobi’s, is renowned for its vibrant acidity, rich body, and complex flavor profile, often standing out among other African coffees. Compared to Ethiopian or Rwandan coffee, which may exhibit floral or berry notes, Kenyan coffee has a unique balance of fruity, wine-like flavors with bright, crisp acidity and a full-bodied mouthfeel. Café Nairobi’s commitment to quality and direct sourcing ensures that you experience these distinct characteristics in every cup.
3. Why does Kenyan coffee have a bright acidity?
The bright acidity in Kenyan coffee is largely attributed to the country’s high altitudes and mineral-rich volcanic soil, which create ideal growing conditions. This environment allows the coffee cherries to mature slowly, resulting in a denser bean with concentrated flavors. The acidity, often described as “crisp” or “vibrant,” adds a refreshing quality to the coffee, setting it apart from coffees grown at lower altitudes and giving it a signature profile appreciated by coffee enthusiasts worldwide.
4. What are the common tasting notes of Kenyan coffee?
Kenyan coffee is celebrated for its complex tasting notes, often featuring fruity, floral, and wine-like characteristics. Many Kenyan coffees, including those from Café Nairobi, display hints of black currant, citrus, and tropical fruits, balanced with a bright acidity and smooth, full-bodied finish. These tasting notes are a result of Kenya’s unique terroir, making Kenyan coffee a rich and nuanced experience with each sip.
5. Does Café Nairobi offer guides or tutorials on coffee tasting?
Yes, Café Nairobi provides a comprehensive coffee tasting guide on our website to help customers explore and appreciate the unique flavors of Kenyan coffee. Our guide includes tasting techniques, such as focusing on aroma, acidity, body, and finish, allowing you to fully experience each coffee’s distinct profile. Whether you’re a seasoned taster or new to specialty coffee, our tutorials enhance your understanding and enjoyment of each cup.
6. What is the best brewing method for enjoying Café Nairobi coffee?
Each brewing method brings out different aspects of Café Nairobi coffee’s flavor, from the smoothness of a French Press to the intensity of an espresso. For a balanced, full-bodied cup, we recommend the French Press, while pour-over methods highlight the coffee’s bright acidity and floral notes. Our website offers brewing guides for various methods, including French Press, drip coffee, pour-over, and espresso, to help you discover your preferred way of enjoying our coffee.
7. How can I achieve the perfect coffee-to-water ratio for brewing?
For a balanced cup, we recommend a coffee-to-water ratio of 1:15 to 1:17, which translates to about one gram of coffee for every 15-17 grams of water. This ratio ensures optimal extraction, creating a well-rounded flavor that’s neither too strong nor too weak. You can adjust the ratio to suit your taste, but starting with this baseline will help you brew a consistently delicious cup of Café Nairobi coffee.
8. Why does grind size matter for different brewing methods?
Grind size plays a crucial role in flavor extraction, as it affects how quickly water flows through the coffee grounds. For instance, a coarser grind is ideal for French Press to prevent over-extraction during the long steeping process, while a finer grind is needed for espresso to allow proper extraction under pressure. Using the correct grind size for each brewing method enhances the coffee’s flavor and ensures you enjoy the best qualities of Café Nairobi coffee in every cup.
9. What is the ideal brewing temperature for Café Nairobi coffee?
The ideal water temperature for brewing Café Nairobi coffee is between 195°F and 205°F. This range ensures optimal extraction without burning the coffee or leaving it under-extracted, both of which can negatively affect flavor. Heating water to this temperature allows the grounds to release their full flavor potential, highlighting the natural acidity, sweetness, and complexity of our Kenyan coffee beans.
10. How do I store my coffee to keep it fresh for longer?
To keep Café Nairobi coffee fresh, store it in an airtight, opaque container in a cool, dry place, away from light and moisture. Exposure to air, light, and humidity can cause coffee to lose its flavor and aroma over time. Avoid storing coffee in the refrigerator, as this can introduce moisture. Proper storage preserves the coffee’s freshness, ensuring that every cup tastes as vibrant and aromatic as intended.
11. Can I use Café Nairobi coffee for cold brewing?
Yes, Café Nairobi offers a Cold Brew Roast specifically crafted for cold brewing, producing a smooth, refreshing coffee with low acidity. Cold brewing involves steeping coffee grounds in cold water for 12-24 hours, which reduces bitterness and highlights the natural sweetness of the beans. Our Cold Brew Roast is perfect for creating an iced coffee that’s balanced and flavorful, ideal for warm days or a refreshing pick-me-up.
12. What is the difference in flavor between light and dark roasts?
Light roasts, like Café Nairobi’s Light Roast, retain more of the beans’ original acidity and fruity or floral notes, creating a bright, crisp flavor. Dark roasts, on the other hand, develop deeper, bolder flavors with hints of chocolate or caramel, accompanied by a more robust body and lower acidity. Each roast level offers a distinct taste experience, allowing you to choose the profile that best suits your preferences.
13. What types of coffee beans does Café Nairobi use, and why?
Café Nairobi exclusively uses 100% Arabica beans, chosen for their complexity, bright acidity, and full-bodied flavor. Arabica beans are generally more nuanced than Robusta, providing a refined taste experience that aligns with our commitment to quality. Sourced directly from high-altitude farms in Kenya, our Arabica beans showcase the best of Kenyan coffee, delivering a cup that’s both flavorful and aromatic.
14. How does filtered water improve the taste of coffee?
Using filtered water removes impurities such as chlorine and minerals that can interfere with coffee’s natural flavors. Clean, filtered water enhances the extraction process, allowing you to taste the full complexity of Café Nairobi coffee without any off-flavors. Since coffee is over 98% water, the quality of water used directly impacts the taste, making filtered water a simple yet effective way to elevate your coffee experience.
15. Is there a recommended coffee brewing recipe for beginners?
For beginners, we recommend starting with a French Press, using coarsely ground coffee and a 1:15 coffee-to-water ratio. Begin by heating water to around 200°F, then add it to the French Press over the grounds. Steep for 4 minutes, then press slowly. This method is forgiving, easy to master, and produces a rich, full-bodied cup, allowing you to enjoy the flavors of Café Nairobi coffee with minimal equipment or technique.

Sustainability and Ethical Practices

Focuses on Café Nairobi’s commitment to ethical sourcing and environmental care
1. Does Café Nairobi use eco-friendly packaging?
Yes, Café Nairobi is committed to using eco-friendly, recyclable materials for all of our packaging, minimizing our environmental footprint. We understand the impact of waste on our planet, so we’ve carefully selected materials that are both durable and recyclable. By using sustainable packaging, we aim to protect the environment while delivering fresh, high-quality coffee to our customers in an environmentally responsible way.
2. How does Café Nairobi support ethical sourcing?
Café Nairobi prioritizes ethical sourcing by working directly with farmers in Kenya, ensuring they receive fair compensation and adhere to sustainable practices. By building strong relationships with our farmers, we can support their livelihoods and encourage environmentally responsible farming techniques. This approach not only improves the quality of our coffee but also strengthens the economic foundation of coffee-growing communities.
3. Is Café Nairobi involved in reforestation or similar initiatives?
Yes, Café Nairobi actively supports reforestation and environmental conservation efforts in Kenya, with a portion of our proceeds going towards these projects. Reforestation helps combat deforestation, protects biodiversity, and enhances the local ecosystem. We are proud to contribute to these initiatives, as they reflect our commitment to preserving Kenya’s natural beauty and ensuring the sustainability of coffee-growing regions for future generations.
4. How does Café Nairobi reduce its carbon footprint in operations?
Café Nairobi takes several measures to reduce our carbon footprint, including implementing energy-efficient practices, utilizing eco-friendly packaging, and optimizing transportation to minimize emissions. We strive to use local resources and partners where possible, cutting down on long-distance shipping and reducing overall environmental impact. These efforts allow us to provide exceptional coffee while remaining mindful of our ecological responsibilities.
5. Are the farmers that work with Café Nairobi paid fairly?
Absolutely. Café Nairobi’s direct trade model guarantees that our farmers receive fair wages, fostering long-term partnerships built on mutual respect and trust. By paying our farmers fairly, we enable them to reinvest in their farms, support their families, and improve their communities. Fair compensation is essential to our ethical sourcing philosophy, as it strengthens the foundation of Kenya’s coffee-growing regions.
6. What are the sustainability benefits of sourcing coffee from Kenya?
Sourcing coffee directly from Kenya offers significant sustainability benefits, including minimizing the role of intermediaries and ensuring higher profits for farmers. This direct relationship encourages sustainable practices, as farmers have a stronger economic incentive to maintain and improve the quality of their coffee. Additionally, by sourcing from high-altitude regions with ideal growing conditions, we reduce the need for chemical inputs, supporting a more sustainable ecosystem.
7. Does Café Nairobi participate in social responsibility initiatives?
Yes, Café Nairobi is deeply involved in social responsibility efforts, supporting projects in education, healthcare, and community development within Kenya. Our contributions help fund school programs, medical care, and infrastructure improvements, empowering local communities and fostering a brighter future. We believe that our impact should extend beyond coffee production, making a positive difference in the lives of those who grow our coffee.
8. Is Café Nairobi coffee certified organic?
While not all of our beans are certified organic, they are grown using natural methods without harmful pesticides or synthetic fertilizers. Our farmers prioritize eco-friendly farming techniques that align with organic principles, focusing on soil health and biodiversity. Although organic certification is a goal we are working towards, our current practices ensure a high-quality, naturally grown coffee that is safe for both consumers and the environment.
9. How does direct trade benefit Café Nairobi’s coffee farmers?
Direct trade allows Café Nairobi to offer fair pricing to farmers, ensuring they receive a larger share of profits and fostering a strong incentive to produce quality coffee. This direct relationship also promotes sustainability, as farmers are encouraged to adopt eco-friendly practices. By working directly with farmers, we create a transparent supply chain that builds trust and aligns with our values of ethical sourcing and quality assurance.
10. What certifications does Café Nairobi have for sustainability?
Café Nairobi partners with farms that are certified sustainable, adhering to strict ethical and environmental standards. These certifications reflect our commitment to responsible practices, ensuring that our coffee is produced with respect for both people and the planet. We continually assess our practices and partnerships to maintain these high standards, guaranteeing a coffee experience that is not only premium in quality but also rooted in integrity.
11. Does Café Nairobi provide training for its coffee farmers?
Yes, Café Nairobi supports training programs that teach farmers sustainable farming techniques, improve coffee quality, and promote environmental stewardship. Through workshops and resources, we empower farmers to adopt innovative methods that enhance crop health and yield while minimizing environmental impact. This investment in farmer education benefits both the quality of our coffee and the long-term sustainability of Kenya’s coffee industry.
12. Are Café Nairobi’s packaging materials biodegradable?
Where possible, we use biodegradable materials to further reduce our environmental footprint. Our goal is to protect the freshness of our coffee while minimizing waste, ensuring our packaging aligns with our commitment to sustainability. As technology and material options advance, we continuously explore additional biodegradable and eco-friendly packaging solutions to enhance our sustainability efforts even further.
13. How is Café Nairobi committed to waste reduction?
Café Nairobi is dedicated to minimizing waste through responsible sourcing, eco-friendly packaging, and efficient production processes. By partnering with suppliers who share our commitment to waste reduction, we strive to eliminate excess packaging and promote recycling wherever possible. This focus on waste reduction extends throughout our operations, helping to create a more sustainable coffee supply chain.
14. Does Café Nairobi support women in coffee farming?
Yes, Café Nairobi actively supports women in coffee farming by partnering with women-owned farms and promoting gender equality in our sourcing practices. We believe that empowering female farmers strengthens communities and enhances the quality of coffee, as women often reinvest their earnings into their families and local economies. Supporting women in agriculture aligns with our values of inclusivity and social responsibility.
15. How does Café Nairobi ensure long-term environmental impact?
Café Nairobi is committed to creating a lasting positive impact by investing in sustainable farming practices, reducing emissions, and supporting reforestation efforts. We focus on long-term solutions that protect Kenya’s natural resources and support the communities that grow our coffee. Through continuous improvement and environmental initiatives, we aim to make a meaningful difference that benefits both current and future generations.

Gifting and Special Occasions

Guides on gift options, corporate gifting and holiday specials
1. Can I send Café Nairobi coffee as a gift?
Yes, sending Café Nairobi coffee as a gift is easy, with options available at checkout to add a personalized message for the recipient. Our gift option lets you share the rich flavors of Kenyan coffee with friends, family, or colleagues, making it a thoughtful and unique present for any occasion. The personalized message feature allows you to add a special touch, showing your recipient that their gift was chosen with care.
2. Does Café Nairobi have holiday or seasonal gift packages?
Yes, we create beautifully curated holiday and seasonal gift packages, perfect for making gift-giving simple and memorable. These packages include some of our best-selling roasts, presented in festive, themed packaging that’s ideal for holidays like Christmas, Thanksgiving, or even Mother’s Day. Our seasonal bundles are designed to capture the spirit of each season, making them an excellent choice for coffee lovers.
3. Are there corporate gift options for businesses?
Yes, Café Nairobi offers customizable corporate gift packages that are ideal for showing appreciation to clients, employees, and business partners. Our corporate gift options can be tailored to include branded packaging, personalized messages, and a selection of premium coffee blends. These thoughtful gifts provide a meaningful way to strengthen business relationships and leave a lasting impression.
4. Can I set up a recurring coffee gift subscription for someone?
Absolutely! Our subscription service allows you to gift a recurring coffee experience, with monthly deliveries tailored to the recipient’s preferences. This option is perfect for coffee lovers who enjoy exploring new flavors, as each delivery can feature a different roast or blend. A gift subscription brings the joy of Café Nairobi coffee to your loved ones month after month, making it a gift that keeps on giving.
5. Is there a gift-wrapping option available?
Yes, Café Nairobi offers a gift-wrapping option, complete with decorative packaging that enhances the presentation for special occasions. Our gift-wrapping includes elegant designs, making it suitable for birthdays, holidays, and other celebrations. This added touch makes your gift even more special, allowing you to present Café Nairobi coffee in a way that’s both beautiful and thoughtful.
6. Can I customize a coffee gift box for a loved one?
Yes, you can create a custom coffee gift box by selecting specific types of coffee and including a personal message. This option allows you to tailor the gift to the recipient’s taste preferences, whether they prefer a bold dark roast or a smooth medium blend. The custom gift box is an excellent choice for those who want to make their gift unique and personal.
7. Does Café Nairobi offer digital gift cards?
Yes, we provide digital gift cards, making it easy for recipients to choose their favorite Café Nairobi coffee. Digital gift cards are a convenient option for last-minute gifts or when you’re unsure of the recipient’s taste preferences. They are sent directly to the recipient’s email, allowing them to explore our range and select the coffee that best suits their taste.
8. What is included in a Café Nairobi holiday gift package?
Our holiday gift packages typically include a selection of our finest coffees, presented in festive packaging that reflects the spirit of the season. We also offer optional add-ons, such as branded mugs, brewing accessories, or personalized messages, to enhance the gift. Each package is carefully curated to provide a memorable coffee experience, perfect for spreading holiday cheer.
9. Can I include Café Nairobi merchandise in my gift package?
Yes, you can add branded merchandise, such as mugs, tumblers, or brewing equipment, to any Café Nairobi gift order. Including merchandise enhances the gifting experience, allowing recipients to enjoy their coffee with high-quality accessories. These items add a practical and stylish touch, making the gift more comprehensive and thoughtful.
10. Are there options for wedding or party favors?
Yes, Café Nairobi provides small, customizable coffee favors, perfect for weddings, parties, and events. These favors can be personalized with messages, logos, or special designs, creating a unique keepsake for your guests. Coffee favors are an elegant and memorable way to share Café Nairobi with others, offering a lasting reminder of your special event.
11. How do I choose the right coffee as a gift for someone new to Café Nairobi?
For someone new to Café Nairobi, we recommend starting with a variety pack or our Medium Roast, which is smooth and approachable for most coffee lovers. A variety pack allows the recipient to sample different roasts and find their preferred flavor profile, making it an ideal introduction to our coffee. Our Medium Roast is also a safe choice for those who enjoy a balanced, versatile coffee.
12. Can I add multiple addresses for gifting during checkout?
Yes, our checkout system allows you to ship to multiple addresses, making it easy to send gifts to friends, family, or clients in different locations. This feature is especially useful during the holiday season or for corporate gifting, allowing you to efficiently manage multiple recipients and ensure each gift arrives on time.
13. Does Café Nairobi offer a gift subscription plan for special occasions?
Yes, our gift subscription plans are a perfect choice for birthdays, anniversaries, and other special occasions. These plans provide a monthly delivery of fresh Café Nairobi coffee, allowing recipients to enjoy a thoughtful, ongoing gift. Subscriptions can be customized in terms of duration and coffee type, making them a versatile option for any celebration.
14. Are there discounts available for bulk gift orders?
Yes, Café Nairobi offers discounts on bulk gift orders, ideal for corporate or large-scale gifting. Bulk discounts make it more affordable to share our coffee with larger groups, such as employees or event attendees. By choosing bulk orders, you can provide a high-quality, memorable gift while managing costs effectively.
15. Can I schedule a delivery date for a special occasion?
Yes, we offer the option to select a preferred delivery date, ensuring your gift arrives exactly when you want it to. This feature is perfect for birthdays, anniversaries, holidays, or any occasion where timing is important. Scheduling the delivery allows you to add a personal touch, ensuring your gift arrives on the special day, ready to be enjoyed.

Private Label Coffee Brand Strategy and Consulting

Covers the comprehensive support offered to individuals and businesses building their own coffee brands, covering everything from product development to marketing and fulfillment
1. What is Café Nairobi’s private label coffee service?
Café Nairobi’s private label coffee service empowers entrepreneurs to create and grow their own coffee brands. We offer a full suite of services, from coffee sourcing to branding, packaging, and fulfillment, ensuring you’re fully equipped to succeed in the coffee industry.
2. How can Café Nairobi help me create my own coffee brand?
Our private label service includes sourcing high-quality Kenyan beans, custom packaging design, and an e-commerce website. We handle logistics, quality control, and order fulfillment, allowing you to focus on marketing and growing your business.
3. What are the benefits of partnering with Café Nairobi for private labeling?
Café Nairobi offers over 20 years of expertise and direct access to premium Kenyan coffee. We simplify coffee production and distribution, making it easy to launch a scalable coffee brand, whether you’re new or expanding an existing business.
4. Who is the private label coffee service suitable for?
Our private label service is ideal for aspiring coffee entrepreneurs, coffee shop owners, online retailers, and anyone passionate about the coffee industry. Café Nairobi’s flexible approach provides the support needed to establish a coffee brand without managing sourcing, roasting, and logistics on your own.
5. How does Café Nairobi source its coffee beans?
We source our coffee beans directly from sustainable, high-altitude farms in Kenya, ensuring exceptional quality and ethical practices. Founder Martin Kabaki personally selects each batch to meet our high standards, supporting Kenyan farmers through fair compensation.
6. What is included in Café Nairobi’s private label package?
Our package covers coffee sourcing, roasting, custom packaging, a branded e-commerce website, and full order fulfillment services. Additionally, we provide marketing support, branded merchandise options, and dropshipping capabilities.
7. Can Café Nairobi help design custom coffee packaging?
Yes, we work with you to create custom coffee bags that highlight your logo, brand colors, and story. Our design team ensures each package aligns with your brand vision, helping your coffee stand out online or on store shelves.
8. Is Café Nairobi’s private label service available internationally?
Absolutely! Café Nairobi serves clients worldwide, offering private label services regardless of location. Our U.S.-based fulfillment center handles order processing and shipping, enabling your coffee brand to reach a global audience seamlessly.
9. What types of coffee can I offer through Café Nairobi’s private label program?
You can select from a variety of roasts made from premium quality Kenyan coffee, including light, medium, dark, decaf, and specialty options like Custom Roast, Espresso Roast, and Cold Brew Roast. We also offer blends like Half Caff for diverse customer preferences.
10. Does Café Nairobi offer branded merchandise for private label clients?
Yes, we provide options for branded merchandise, including mugs, t-shirts, and coffee brewing equipment. Each item is customized with your logo, adding revenue streams and increasing brand visibility.
11. How does Café Nairobi support e-commerce for private label clients?
Our team creates a branded e-commerce website tailored to your coffee business, optimized for online sales. The website integrates with social media, supports affiliate marketing, and includes SEO-ready content ideas. With a user-friendly design, your site will be primed to attract customers and drive growth.
12. What is dropshipping, and does Café Nairobi offer it?
Dropshipping allows you to sell products without holding inventory. Café Nairobi manages roasting, packaging, and shipping for each order placed on your site, reducing overhead and ensuring every order is fulfilled smoothly, directly to your customers.
13. How can Café Nairobi help me scale my coffee brand?
Our private label service is designed for scalability, allowing you to start with a small product range and expand as demand grows. As your brand gains traction, we offer options to increase production, add new products, and pursue retail opportunities, supporting sustainable growth at every stage.
14. Does Café Nairobi provide business consulting for coffee branding?
Yes, founder Martin Kabaki offers one-on-one consulting to guide you through branding, including everything from launching online to expanding into retail. Drawing on his own experience building a coffee brand, Martin provides insights into effective sales strategies and customer acquisition.
15. How does Café Nairobi manage fulfillment and customer service for my brand?
Café Nairobi manages all aspects of fulfillment, from roasting and packaging to shipping, ensuring efficient and timely order processing. We also handle customer service, managing inquiries and returns on your behalf, allowing you to focus on expanding your brand.
16. What pricing options does Café Nairobi offer for private label services?
Café Nairobi offers flexible payment plans, including one-time payments or installments, to accommodate different budgets. Our pricing is designed to make private labeling accessible, delivering strong returns through high-quality, cost-effective solutions.
17. How long does it take to launch my coffee brand with Café Nairobi?
The setup time varies based on customizations, but typically, your brand can be ready within a few weeks. This includes packaging design, website setup, and product setup. Our team works efficiently to ensure a quick, high-quality launch.
18. Does Café Nairobi offer promotional materials for my coffee brand?
Yes, we provide branded promotional materials like business cards, flyers, and other marketing tools to help you promote your coffee brand. These items match your brand’s look and feel, making it easy to connect with customers and build awareness.
19. What support does Café Nairobi provide for marketing my coffee brand?
Our team assists with social media integration, SEO strategies, and affiliate marketing setup to drive traffic to your website. We also offer guidance on effective digital marketing channels, such as Facebook and Google Ads, to help you grow your brand.
20. Can I get coaching on selling my coffee in retail stores?
Yes, Café Nairobi provides coaching on how to approach and sell to retail stores. With his experience in working with major supermarket chains, Martin Kabaki shares strategies for building retailer relationships and expanding your reach into the retail market.
21. Will you guide me on how to start a Coffee Club on my branded website that you will build for me?
Yes, Café Nairobi offers guidance on setting up a subscription-based Coffee Club on your e-commerce website, providing you with the tools to offer recurring deliveries. A Coffee Club subscription builds customer loyalty and generates stable, recurring income, creating a sustainable revenue model for your brand.
22. How does Café Nairobi handle warehousing and logistics for private label clients?
Our warehousing and logistics center in Lebanon, Kansas, manages storage, roasting, and fulfillment. Located at the U.S. geographic center, this facility ensures efficient shipping and delivery, optimizing logistical costs and delivery times.
23. Can Café Nairobi help me sell coffee at farmers markets or local events?
Yes, Martin Kabaki provides coaching on selling at farmers markets and events, offering guidance on setup, sales techniques, and customer engagement. This approach is ideal for establishing a local presence and connecting with customers face-to-face.
24. Does Café Nairobi offer support for selling coffee on Amazon and other platforms?
Yes, our consulting includes guidance on listing and selling coffee on e-commerce platforms like Amazon. We provide insights into Amazon’s listing requirements, marketing strategies, and optimization techniques to help you reach a broader audience.
25. What ongoing support does Café Nairobi provide after launch?
Café Nairobi is committed to long-term partnerships, offering continued support for website maintenance, customer service, and scaling strategies. As your brand grows, we’re here to provide the resources and expertise needed to meet new challenges and ensure continued success.

10-Day Kenyan Safari Itinerary with Café Nairobi

Details immersive experiences in Kenya, including coffee farm tours, cultural visits, safari adventures and community engagements
1. What makes the 10-Day Kenyan Safari with Café Nairobi unique?
This safari combines adventure, cultural immersion, and an exclusive look at Café Nairobi’s coffee origins. You’ll visit coffee farms, engage in community projects, and enjoy game drives, providing a multifaceted experience that ties coffee, culture, and wildlife together in one remarkable journey.
2. What type of accommodations can I expect during the safari?
You’ll stay in luxurious lodges and hotels such as Fairmont The Norfolk, Mara Serena Safari Lodge, and Ol Tukai Lodge. These accommodations offer top-tier comfort, beautiful views, and unique experiences to enhance your stay.
3. Will I have the chance to visit actual coffee farms?
Yes, the itinerary includes guided tours of prestigious coffee farms like Karunguru Coffee Farm and Fairview Coffee Estate. You’ll learn about the coffee production process, from bean selection to roasting, and partake in cupping sessions to savor Kenyan coffee.
4. What kind of cultural experiences are included in the itinerary?
The safari features cultural visits, including trips to Maasai villages where you’ll experience traditional dance performances and learn about the Maasai way of life. Additionally, you’ll engage in community projects supported by Café Nairobi in Naivasha, showcasing the company’s commitment to uplifting local communities.
5. What wildlife can I expect to see on this safari?
You can expect to see the Big Five—lions, leopards, elephants, rhinos, and buffaloes—along with giraffes, cheetahs, zebras, and numerous bird species. The safari includes game drives in famous reserves like Maasai Mara and Amboseli National Park.
6. Is there an opportunity to engage in unique activities like a hot air balloon ride?
Yes, there is an optional early morning hot air balloon safari over the Maasai Mara. This once-in-a-lifetime experience offers breathtaking aerial views of the savannah and wildlife, followed by a delicious bush breakfast.
7. How does Café Nairobi’s safari itinerary support local communities?
The itinerary includes visits to nonprofit projects in Naivasha supported by Café Nairobi, where travelers can interact with locals and participate in community activities like assisting in digging a water well, for example. These experiences emphasize Café Nairobi’s dedication to social responsibility and community development.
8. What meals are provided during the safari?
The safari package includes all meals specified in the itinerary. Travelers can enjoy traditional Kenyan lunches, bush dinners under the stars in the Maasai Mara, and a farewell dinner at The Carnivore restaurant, known for its wide variety of grilled meats and lively atmosphere.
9. Are park entry fees included in the safari package?
Yes, all park entry fees and scheduled activities are included, ensuring a seamless experience during your visits to national parks and reserves.
10. What type of transportation is provided during the safari?
The safari features comfortable and well-maintained safari vehicles with professional driver-guides. These vehicles are designed for optimal game viewing, ensuring you have a clear and safe view of the wildlife and landscapes.
11. Will there be opportunities for shopping or buying souvenirs?
Yes, on Day 9, you’ll have the opportunity to explore downtown Nairobi and visit the Maasai Market, where you can purchase unique Kenyan souvenirs, crafts, and gifts to commemorate your trip.
12. What should I pack for the safari?
It is recommended to pack lightweight clothing for warm days and layers for cooler evenings, as well as sturdy shoes for walking and activities. Essentials include a hat, sunglasses, sunscreen, insect repellent, and a reusable water bottle. If participating in community activities, bring appropriate work clothes.
13. Are international flights included in the safari package?
No, international flights to and from Nairobi are not included. Travelers are responsible for arranging their own flights, but Café Nairobi provides complimentary airport transfers to and from Jomo Kenyatta International Airport, which is the main airport in Nairobi, Kenya.
14. Is travel insurance required for this safari?
Travel insurance is not included but is highly recommended. It offers protection for unexpected events such as medical emergencies, trip cancellations, or lost luggage, giving you peace of mind during your journey.
15. How can I get more information about travel dates and pricing?
For details on travel dates, pricing, and booking information, please contact Café Nairobi at info@cafenairobi.com. Our team is ready to assist you in planning and securing your spot on this extraordinary safari adventure.
Translation missing: en.general.search.loading