Terms of service

1. Agreement to Terms  

Welcome to Café Nairobi. These Terms of Service (“Terms”) govern your use of our website (https://cafenairobi.com), services, and products, including membership in the Café Nairobi Coffee Club. By accessing or using our services, you agree to comply with these Terms. If you do not agree, please discontinue use of our services.

2. Changes to Terms  

Café Nairobi reserves the right to modify these Terms at any time. Changes are effective immediately upon posting to our website. Continued use of our services constitutes acceptance of the updated Terms.

3. Eligibility  

To use our services, you must be at least 18 years of age and have the legal capacity to enter into a binding contract. By agreeing to these Terms, you represent that you meet these eligibility requirements.

4. Account Registration  

4.1 Account Creation  

You may be required to create an account to access certain features. Please ensure your information is accurate and updated regularly.

4.2 Account Security  

You are responsible for safeguarding your account credentials and for all activities under your account. Notify us immediately of any unauthorized access or security breach.

5. Products and Services  

5.1 Product Information  

Café Nairobi strives for accuracy in product descriptions, pricing, and availability. However, we reserve the right to:

- Correct any errors

- Modify or discontinue products without notice

- Limit the quantity of products for sale

- Cancel orders at our discretion

5.2 Café Nairobi Coffee Club Membership  

Membership is available under the following terms:

- Subscription fees apply and will be charged as per the selected plan.

- You may cancel membership anytime via your account settings.

- Membership benefits, including free shipping on all coffee products, are non-transferable and subject to change with notice.

5.3 Shipping and Delivery  

- Coffee Products: Free shipping on all Café Nairobi-branded coffee bags.

- Branded Merchandise and Brewing Equipment: Shipping fees apply and are calculated at checkout.

- We partner with third-party providers for dropshipping on select items; estimated delivery times are not guaranteed.

- Risk of loss passes to you upon delivery. Additional customs duties or taxes for international orders are your responsibility.

6. Payment Terms  

6.1 Pricing  

- All prices are in US dollars and may change without notice.

- Applicable taxes are calculated at checkout.

6.2 Payment Processing  

Café Nairobi accepts major credit cards and other specified payment methods. You confirm that you have authorization to use the chosen payment method. All transactions are processed securely by third-party payment processors.

7. Returns and Refunds  

7.1 Return Policy  

Products may be returned within 30 days of delivery if unused and in original packaging. Return shipping costs are the customer’s responsibility. Customized or perishable items, such as certain coffee products, are non-refundable.

7.2 Refund Process  

Refunds are processed to the original payment method within 5-10 business days, excluding shipping charges unless the return is due to an error on our part.

8. Intellectual Property  

8.1 Ownership  

All website content, including trademarks, logos, product images, and text, is the property of Café Nairobi, Inc. and protected by intellectual property laws.

8.2 Limited License  

You are granted a limited, non-exclusive license to access and use our services for personal, non-commercial purposes only.

9. User Conduct  

You agree not to:

- Use our services for illegal purposes

- Disrupt or interfere with our services

- Transmit harmful code or malware

- Impersonate any person or entity

- Engage in abusive or harmful behavior toward others

10. Disclaimer of Warranties  

Our services are provided “as is” and “as available,” without warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free operation.

11. Limitation of Liability  

Café Nairobi is not liable for any indirect, incidental, special, or consequential damages arising from your use of our services. In no event shall our liability exceed the amount paid by you for the relevant product.

12. Indemnification  

You agree to indemnify and hold Café Nairobi, its officers, directors, employees, and agents harmless from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

13. Termination  

We may suspend or terminate your access to our services without notice for any violation of these Terms or at our sole discretion.

14. Governing Law  

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

15. Dispute Resolution  

1. Informal Negotiation: We encourage an initial 30-day negotiation period for dispute resolution.

2. Mediation: If unresolved, disputes proceed to mediation in Delaware.

3. Binding Arbitration: As a final step, disputes are subject to binding arbitration in Delaware. Both parties waive the right to a jury trial and to participate in a class action.

16. Severability  

If any provision of these Terms is deemed unenforceable, the remaining provisions remain effective.

17. Entire Agreement  

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Café Nairobi concerning the services and supersede all prior agreements.

18. Contact Information  

For questions or assistance regarding these Terms, please contact us:

Café Nairobi, Inc.  

8 The Green, Ste A  

Dover, DE 19901  

Email: ceo@cafenairobi.com