Privacy policy

Introduction  

Welcome to Café Nairobi. Café Nairobi, Inc. ("we," "us," "our") is committed to respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect information when you visit our website, https://cafenairobi.com, interact with our services, or make purchases. By using our site and services, you agree to this Privacy Policy.

1. Information We Collect

Personal Information  

We collect personal information from you when you engage with our services, including:

- Contact Information: Name, email, billing, and shipping addresses.

- Order and Membership Details: Payment data (processed securely), order history, product preferences, and Café Nairobi Coffee Club membership data.

- Account and Preferences: Account credentials, marketing preferences, and subscription details.

Automatically Collected Information  

When you access our site, we gather certain information automatically, such as:

- Technical Data: IP address, browser type, device information, and operating system.

- Usage Data: Referring URL, navigation patterns, and time spent on the site.

- Geolocation Data: Location information based on IP address.

2. How We Use Your Information

We use the information collected to:

- Process and Fulfill Orders: Including Café Nairobi coffee bags, brewing equipment, and branded merchandise.

- Manage Memberships: Café Nairobi Coffee Club membership processing and customization.

- Enhance Customer Experience: Personalizing shopping, responding to inquiries, and sending order confirmations and shipping updates.

- Marketing Communications: With your consent, we send promotional materials. You can opt out at any time.

- Website Improvements: Analyzing usage patterns to improve functionality and services.

- Legal Compliance and Security: Preventing fraud, complying with legal obligations, and protecting user data.

3. Third-Party Service Providers

We partner with third-party providers to streamline operations, including:

- Payment Processing: For secure handling of transactions.

- Shipping and Logistics: Partnering with dropshipping providers to deliver merchandise and brewing equipment directly.

- Analytics and Marketing: For understanding site performance and user preferences.

- Customer Service Platforms: To provide responsive customer support.

These partners are contractually obligated to protect your data and use it solely for their specific roles in supporting Café Nairobi operations.

4. Dropshipping Partners

For certain items like coffee brewing equipment and Café Nairobi branded merchandise, we work with third-party dropshipping partners. These partners only receive the information necessary to fulfill your order (such as your shipping address) and are obligated to keep your data confidential.

5. Cookie Policy

Our website uses cookies to enhance functionality and analyze site performance:

- Essential Cookies: For website functionality.

- Analytics Cookies: To improve user experience by understanding behavior.

- Marketing Cookies: For personalized advertising.

- Social Media Cookies: To enable sharing on social platforms.

You can control cookies through browser settings, though disabling cookies may affect site functionality.

6. Data Security

We implement industry-standard security measures to protect your data:

- Encryption: Sensitive information is encrypted during transmission.

- Secure Payment Processing: We adhere to PCI-DSS standards for handling payment information.

- Data Storage: Your data is stored securely with access limited to authorized personnel.

- Regular Security Reviews: To ensure compliance with data protection regulations.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data:

- Access and Correction: Reviewing and updating your information.

- Data Deletion: Requesting the deletion of your data where applicable.

- Marketing Opt-Out: Unsubscribing from promotional communications.

- Consent Withdrawal: Revoking consent for data processing where applicable.

- Data Portability: Transferring data to another service provider upon request.

To exercise these rights, please contact us at ceo@cafenairobi.com.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children under 13. If we discover such data, it will be promptly deleted.

9. International Data Transfers

As we operate globally, your information may be transferred and processed outside of your country. We ensure these transfers are in compliance with applicable data protection laws.

10. California Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents may have additional rights, including:

- Access to Collected Information: Knowing what personal data we collect.

- Request for Data Deletion: Deleting collected data upon request.

- Opt-Out: Preventing the sale of personal information.

- Non-Discrimination: For exercising privacy rights.

11. Changes to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or regulatory requirements. The updated policy will include a revised "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Café Nairobi, Inc.  

8 The Green, Ste A  

Dover, DE 19901  

Email: info@cafenairobi.com